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Warranty Policy
Matter Lab guarantees all products to be free of defects in material and workmanship. If you do find defects in your purchase, don't worry, we provide warranty as below.
 
Bags items:
1 year limited warranty(mail-in service) after the date of purchase
 
Accessories:
90 days limited warranty(mail-in service) after the date of purchase
* The warranty does not cover accidental damage, wear and tear, misuse, improper care or alteration.
* Matter Lab reserves the right to repair or replace with the same or a similar product.
Warranty Procedure
Please follow the procedures below to claim the warranty.
 
Step 1.Let us know your case by Email
Please provide the photograph of product defects and proof of purchase (invoice / receipt / transaction email .. and so any file can prove). Send it to cs@matter-lab.com
 
Step 2.Confirm and respond to your case
It takes about 3 working days to reply your case. If necessary, we will contact you for further confirmation.
 
Step 3.Send your goods to Matter Lab
After confirmation, please return the goods to the designated location (depending on sales conditions of your country, and will be specified on our email). Please understand you have to pay the shipping fee.
 
Step 4.Return the goods to you
We need about five working days to complete the process and send the product back to you and the shipping fee will be paid by Matter Lab.
How to clean my bag?
Please use a mild detergent (cold water wash) diluted with water and use a soft bristle toothbrush to gently scrub, then clean with a damp cloth (clean water) to wipe the surface. Dry in the shade.

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